Deliveries

IMPORTANT MESSAGE
Due to an increase in orders and delays experienced with couriers, deliveries are taking longer than normal to be delivered. Please note the warehouse closes at 3pm for all order collections. Fuel surcharges applicable from 19th April 2022.

ONLINE ORDERS
Online orders under €250 excl VAT are subject to a flat rate delivery charge of €12.00 + VAT. All orders over €250 are subject to a fuel surcharge.


PHONE ORDERS
Phone orders under €250 are subject to a flat rate delivery charge of €12.00. All orders over €250 are subject to a fuel surcharge.


THIRD PARTY COURIER
A third party courier company is contracted to deliver the majority of our parcel and pallet orders. We are bound by the terms of their service. These are as follows:

• Drivers perform a specific route each day and are generally in the same area at approximately the same time each day. A timed delivery can be arranged however this will incur an additional charge. Timed deliveries will be priced on an individual basis as it depends on the time and the location of the customer.
• A Saturday service is available however this will also incur an additional charge.
• A special request for the courier to call a customer in advance can be arranged if a phone number is provided.
• A special request for the courier to call a customer if their premises are closed when the driver makes an attempt deliver can be arranged if a phone number is provided.
• Proof of Delivery is available the following day and a service report on any failures is provided to JJ O’Toole.
• Should you require any special delivery arrangements, please advise at the time of order so your requests are accommodated.

THE ROLE OF THE DRIVER
The driver is required only to drop the delivery 6 foot inside the door of a premises. In the event that a customer is taking a delivery of a large quantity of product, we advise the customer arranges additional help in advance to assist with the heavy lifting. In the case of a pallet delivery, the driver is only required to drop the delivery just inside the door, provided the width of the doorway allows. If this is not the case, the driver will deposit the pallet at the closest accessible area.

It is not within the remit of the driver to assist with the breaking down of pallets or lifting of stock to a storage area beyond this.


IN-STORE PICK UP
We offer an over-the-counter service at our Head Office in Raheen Business Park, Limerick where products can be purchased and collected.  Phone and online orders can also be collected from our premises. Please ensure to clearly select this option when ordering.


UK CUSTOMERS
Please contact us directly on 00 353 61 229333 or info@jjotoole.ie for delivery prices to the UK.

Please do not hesitate to contact our in house team who are very happy to help with any of your queries.